Now more than ever, businesses are focused on controlling costs, preventing loss of productivity, limiting downtime, increasing efficiencies and reducing risk.
Managing your own IT systems can be a time-consuming and distracting experience. Take the guesswork out of managing your IT needs and let 3coast handle the load with its Encompass IT Support service.
This reliable, secure, monitored service allows businesses the opportunity to do what they do best, focus on their business. With this service, businesses can support end users and maintain the IT infrastructure at a cost significantly less than maintaining it themselves.
This eliminates the need for investing in additional personnel as well as additional hardware and software.
Encompass Elite IT Support includes:
Technology Environment Maintenance
- E-mail Virus & Spam Filtering, Message Continuity Spooling
- Data Backup Administration
- Monthly Client Health Checks
- Server Maintenance & Patch Management
- Proactive Network Monitoring & Alerting
- Web Defense Browser Protection
Administer Tech Infrastructure & Provide Tech Support
- Mobile Device Support (iPhone, Android, Blackberry, etc.)
- File Restoration from Backup
- File & Print Administration
- Microsoft Exchange Administration
- Active Directory Administration
- Monthly Desktop Disk Maintenance
- Helpdesk Support (end-user support)
- Desktop Maintenance & Patch Management
- Technical Account Management, Quarterly Review
Repair Tech Problems & Resolve Tech Issues
- Server & Endpoint Antivirus Protection
- Remediate Virus or Malware Issues
- Provisioning of New Workstations & Laptops
- No Charge for After-Hours or Included Services
- Vendor Management
- Active Directory Issue Resolution
- Mobility Devices & Services Resolution
- Network Infrastructure Support & Engineering
- Data Backup Services Configuration
- Offline Exchange Database Defrag (as needed)
- Video Conferencing Support
- Hardware Diagnostics & Repair (excluding parts)
3coast’s all-inclusive Encompass Elite IT Support service allows our clients to rest assured knowing their IT systems are in good hands.
Mitigate risk and know what you’re paying for with a consistent, fixed price package. We feel that Encompass IT Support is the most complete, most reliable and most cost-effective IT service offering on the market.
Give the experts at 3coast a call today to see how Encompass Elite IT Support can benefit your business!