3coast, a Houston-based managed IT support and IT staffing firm, broadened its ENCOMPASS IT Support offering to include technology support designed for dental practices. ENCOMPASS DDS™ is built to assist a dental office with the tasks associated with minimizing operatory downtime, maximizing productivity and protecting its systems.
“ENCOMPASS DDS provides peace of mind that technology is working and gives dentists more time to focus on what really matters,” said George Black, president and CEO of 3coast. “More time to focus on patients and delivering quality care means not worrying about IT.”
As dental practices become digital and more technology dependent, managing hardware/software vendors, troubleshooting IT problems and maintaining operations can become an expensive frustration and serve as a distraction to staff.
For a fixed, monthly fee, 3coast provides proactive and reactive technical support for desktops, servers and operatories. ENCOMPASS DDS IT Support blends proactive monitoring and help desk with onsite support to provide an IT support offering that helps dental practices focus on running day-to-day operations and not worry about technology.
ENCOMPASS DDS IT Support Features
•Network Monitoring – Technicians are alerted to potential problems, which allows them to respond quickly to resolve issues. Proactive, 24/7 monitoring also provides information to identify areas where technology can streamline or improve operations.
•Help Desk – 3coast Technical Assistance Center provides one phone number to call for immediate support by certified technicians.
•Vendor Management – 3coast will act as a central point of contact, maintaining service changes, updates and expirations.
•Application Support – Advanced support for dental practice management software such as Dentrix, EagleSoft and Easy Dental.
•Security – Network security is administered through patch management and firewall support. Dental practices require a safe, secure network to ensure HIPAA compliance.
3coast also offers business continuity services that ensure dental facilities, medical records, equipment, systems, documentation and vendors are considered in disaster recovery procedures.
“It’s been a pleasure working with 3coast. Their professional, affordable services allow me to concentrate on my practice instead of computer systems,” said Dr. JB Geno, DDS MAGD MICOI of Bay Area Dental. “Their expertise gives me assurance that my practice is on the leading-edge and armed with the latest in technology.”